Tuesday, 02 July 2024 13:05

Special Offers

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Monday, 09 July 2018 10:14

Package Travel Terms and Conditions

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PACKAGE HOLIDAY BOOKING CONDITIONS
1. OUR DETAILS: Howard Travel, 12-13 Church Walk, Trowbridge, BA14 8DX
2. YOUR HOLIDAY BOOKING: A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
When making your booking for your package holiday we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your confirmation(s) for whom we act as agent. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them other than as set out in these Booking Conditions. The principal’s(s’) or supplier’s(s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
3. PAYING FOR YOUR HOLIDAY: When you make your booking you must pay a % of the holiday cost per person which you will be advised by your travel consultant and will reflect the terms and conditions of the supplier/s with whom we book. The balance of the price of your travel arrangements must be paid usually 12 weeks before your departure date. In some instances, it may be necessary for us to collect the balance over and above this time scale if requested by certain suppliers and we will inform you if this is the case. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
4. If You Cancel Your Holiday Any cancellation or amendment request must be sent to us in writing by you or any member of your party and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be either transferred to an alternative destination or terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
5. IF YOU CHANGE YOUR BOOKING: If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
6. IF WE CANCEL YOUR BOOKING: We reserve the right to cancel your booking. We will not cancel less than 14 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance , or because the minimum number required for the package to go ahead hasn’t been reached 1 ]. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
  1. Provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
  2. Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
IF WE CHANGE YOUR BOOKING
(a) Changes to the price
We can change your holiday price after you’ve booked, only in certain circumstances:
Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports] or [exchange rates] mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that.
If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
(b) Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
  • We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
  • If you choose to accept a refund:
    1. We will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
    2. We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify youAmount you will receive from us
More than 42 days £10
29-42 days prior £20
15-28 days prior £25
0-14 days prior £30

 

8. OUR LIABILITY TO YOU: You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
You can ask for copies of the travel service contractual terms, or the international conventions, from Nick Payton, Regional Operations Manager- This email address is being protected from spambots. You need JavaScript enabled to view it. . Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
9. PROTECTING YOUR MONEY: 1. We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 6758, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email This email address is being protected from spambots. You need JavaScript enabled to view it.. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
10. ABTA: We are a Member of ABTA, membership number P6969. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
11. COMPLAINTS: If you have a complaint while away about any of the services included in your holiday, you must inform the relevant party without undue delay who will endeavour to put things right. Any contact numbers will be found on your confirmation documentation.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 12-13 Church Walk, Trowbridge, BA14 8DX giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.
12. ADDITIONAL ASSISTANCE: If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
14. EXCURSIONS: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
15. TRAVEL AGENTS: All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
16. LAW AND JURISDICTION: This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
 
Wednesday, 04 April 2018 09:45

Sorry to see you go...

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Thanks for updating your preferences.

We're sorry to see you miss out on the latest holiday offers, destination ideas and Howard Travel events.

Changed your mind? You can This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.

Wednesday, 04 April 2018 09:20

Thank you

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Thanks for confirming your preferences.

We will continue to keep you up-to-date with holiday offers, destination ideas and Howard Travel events.

You can This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.

Wednesday, 12 July 2017 09:43

Refer Friends Terms and Conditions

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Refer a Friend Programme

The Howard Travel referral scheme is part of the Norad Travel Group Refer a Friend Programme allowing customers of the Group businesses, including Norad Travel, Howard Travel and Erne Travel, to earn Holiday Credits towards future holidays by referring friends to Norad Travel Group.

In participating, you are agreeing to the terms and conditions below.

HOW TO EARN REFER A FRIEND HOLIDAY CREDITS

You will earn credits to be used on future holidays when: (i) a referred friend clicks on their referral link to create a valid Norad Travel Group account that complies with our Terms of Business; and (ii) the referred friend subsequently books a holiday with us. The referring customer must not travel on the qualifying holiday booked by the referred friend.

The referred friend will earn credit when clicking on a referral link and creating a valid Norad Travel Group account that complies with our Terms of Business.

The holiday credit amount described in the referral invitation or accompanying promotional materials will be credited to the referring customer when the referred friend pays the balance of the qualifying holiday.

QUALIFYING HOLIDAY

To qualify the holiday must consist of flights and accommodation. The qualifying holiday must have a minimum spend total equivalent to £750 per person.

REDEEMING HOLIDAY CREDITS

Holiday Credits may only be redeemed by:

(i) The referred friend upon booking and paying the balance for a qualifying holiday. Referred friends must specify their referral code when booking their holiday with us to redeem Holiday Credits.

(ii) The referring customer once the referred friend has successfully paid the balance of the qualifying holiday booked.

We will add or deduct your Holiday Credit onto your account at these stages. Holiday Credits are for promotional purposes; they have no cash value and may not be transferred or exchanged for cash.

If for any reason you believe that there is a discrepancy regarding your balance of Holiday Credits, please contact us. All decisions regarding your balance will be final and at Norad Travel Group’s sole discretion.

Referrals should only be used for personal and non-commercial purposes, and only shared with personal contacts who will appreciate receiving these invitations. Referral links should not be published or shared where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as voucher websites).

REFERRED FRIENDS

Referred friends must specify their referral code when booking their first holiday with us to receive a Holiday Credit. They can book with any of the Norad Travel Group companies including Norad Travel, Howard Travel or Erne Travel.

MULTIPLE REFERRALS

A referred friend may use a referral code once only. If a referred friend receives referral links from a number of customers, only one will qualify. The unique referral code used by the referred friend will determine which referring customer receives Holiday Credit.

SEVERABILITY

If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

TERMINATION AND CHANGES

Norad Travel Group may suspend or terminate the Refer a Friend Programme or a customer’s ability to participate in the Refer a Friend Programme at any time for any reason.

We reserve the right to suspend accounts or remove Holiday Credits if we notice any activity that we believe is fraudulent, abusive, or in violation of the Norad Travel Group Terms of Business. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.

The scope, variety, and type of services and products that you may obtain by redeeming Holiday Credits can change at any time.

UPDATES TO THE TERMS

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Norad Travel Group/Howard Travel/Erne Travel websites or services, which are effective upon posting. Continued participation in the Refer a Friend Programme after any modification shall constitute consent to such modification.

 

Friday, 30 June 2017 12:25

Travel Advice

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Be Travel Aware

To help ensure your holiday runs as smoothly as possible we have provided some useful links below.

 

ABTA has an area on their website dedicated to travel advice. 

https://abta.com/tips-and-latest/latest-travel-advice

 

The Foreign and Commonwealth Office (FCO) provides a useful resource for those travelling abroad. View its website for advice for 225 countries on a range of subjects including safety and security, local laws, entry requirements the political situation and what to do if something goes wrong.

FCO Travel Advice: https://www.gov.uk/foreign-travel-advice

View their latest campaign: https://travelaware.campaign.gov.uk/

 

And information on: 

Passports: https://www.gov.uk/browse/abroad/passports

Visas: https://www.gov.uk/foreign-travel-advice

Embassies: https://www.gov.uk/world/embassies

 

Health Advice

We recommend that you take professional health advice as early as possible before travel.

Health Advice: https://www.gov.uk/foreign-travel-advice

 

If you are visiting a European Union (EU) country you can apply for a free European health Insurance Card (EHIC)

EHIC: http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx

 

Tuesday, 18 April 2017 15:46

Thank you for referring a friend

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Thank you for referring a friend.

Tuesday, 18 April 2017 15:28

Spread the word

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You're always telling us how good our service is - so we'd like to reward you for sharing the love.

Tell your friends to try Howard Travel and you will both receive £25 travel credit when they book a holiday.

Simply invite all your friends via email or by sharing your unique code on Facebook and Twitter.
Invite as many friends as you like, and you can even keep track of the total credit you've earned towards your next trip.

Just register below and start sharing....

 

Please let us know your name.
Please let us know your email address.

 

Been referred by a friend? Get your £25 credit here.

Minimum spend £750 per person.
Credit  deducted at balance payment.

Full Terms & Conditions

Monday, 06 February 2017 11:21

Terms of Business

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Howard Travel Terms of Business 

1. CONTRACT: These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation Company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

2. BOOKING DETAILS: When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

3. PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

4. CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

5. INSURANCE: Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 

6. FINANCIAL PROTECTION: All the package and Flight-Plus holidays we sell come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation. Our Flight-Plus holidays are ATOL- protected (our ATOL number is 6758). A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers. 

In respect of our Flight-Plus holidays, we are obliged to tell you:

• We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative. ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 

• If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

7. DELIVERY OF DOCUMENTS: All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. 

8. PASSPORTS, VISAS AND HEALTH: We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

9. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

10. COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

11. CHARGES
Cancellation or amendment Principal’s charge
Booking Fee: £10 per booking
Collection of surcharges/additional taxes Principal’s charge

Tuesday, 04 October 2016 09:28

Thank you for requesting more info

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Thank you for requesting more information. One of our travel consultants will contact you shortly.

Friday, 30 September 2016 15:13

Privacy Policy

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We are committed to protecting and respecting your privacy and take this very seriously.

Who we are/How to contact us

You can find our full contact details, and get in touch with us, by clicking on the Contact Us link on this website.

What we do with your personal information

By becoming a subscriber or by making a booking on this website you consent to receive from us our e-newsletters/marketing and details of special offers or products which we may think may be of interest to you. Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations. If you telephone us, calls may be recorded for training and quality purposes.

We will only share your personal information with our authorised travel service providers, and only as necessary in order to complete a transaction that you have specifically requested. Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law. We may also pass your details to any successor to our business (or any relevant part of it).

Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.

Consent

By disclosing your personal information to us on our website(s), by email or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us may be used as testimonials or case studies but no email address or contact details will be displayed.

If you have given us permission to use your data for marketing communications you can unsubscribe at any time if you change your mind. If you do not want your details to be used for marketing purposes please advise us. Our details are on the Contact Us link on the footer of each web page.

How we protect your information

By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

If you are making a booking online from this website the system is protected by dual firewalls, Fortigate 300As, and all customer data is stored behind these firewalls in the database servers. We use AES-256bit encryption to encrypt the connection between the user and the server when credit card details are entered. This is an industry standard SSL connection. We never store full credit card information, the details are sent to the bank to complete the transaction and then discarded. We store certain credit card information (last four digits of credit card number, name on card, start date and expiry date) to help with booking management only. For reasons of security we do not store the full card number or the CVV number (the last 3 digits on the reverse of the card).

We may send your details outside the European Economic Area (EEA), e.g. if your holiday is outside the EEA and the hotel needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.

IP addresses and Cookies

Cookies identify the computer you are using, not you personally. On this website we use session cookies to store your current session details. We may use a 30-day cookie to store a campaign or referrer that might have sent you to the site. We may also use a more persistent cookie if you logged in to the site to access your profile. We use an analytics tool to understand which website pages you are visiting and to help us improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you.

We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.

Links to third party sites

Our websites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control websites which we do not operate, and are not responsible for their contents or your use of them. Inclusion of these links to such websites does not imply any endorsement of the material on such websites or any association with their operators. You should seek information concerning any financial protection that may be available to you from any non-ABTA company, as ABTA financial protection would not apply to these companies.

Access to information

You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be sent to us at the address shown under the Contact Us Link on this website. If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately

Tuesday, 12 April 2016 11:18

Thank you for contacting us

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Thank you for contacting us. An advisor will contact you shortly

Thursday, 07 April 2016 08:14

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Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed [on this website]. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Thursday, 07 April 2016 07:50

Terms & Conditions

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Website

This website is owned and operated by Norad Travel Ltd, T/A Howard Travel. By accessing and/or making any use of and/or linking to this site you are agreeing to be bound by these terms of use (as amended from time to time) and the uses we make of data relating to you (as described below). If you do not agree to the terms of use please do not access or use this site.

Privacy Update: Amended Privacy Statement in compliance with GDPR.

Limits of use: You may not use the site or services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any of the services or information (nor any modification, adaptation or analysis of them) available on or through this site.

Limited license: You are granted a limited licence to download the materials contained on this site to a personal computer, and to print a hard copy of the materials contained on this site, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact. Translation, re-transmission, distribution or other use of the materials contained on this site on any other internet site or other media is strictly prohibited. Framing of this site or any part of it on any other site, or mirroring this site on another server, is also prohibited. The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms of use. Software (if any) made available to download from this site is either owned by or licensed to us. You may only use such software in accordance with the end user licence accompanying that software or, where there is no such licence, you are granted a non-exclusive, non-transferable licence to use the said software for using this site in accordance with these terms of use. All rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to us or, in the case of other brands, names and logos featured on this site, their respective owners.

Privacy Policy: Overview: When you visit this site we will only collect data that will personally identify you (the "Data") when you use the site's various contact facilities (e.g. Feedback). We will only use the Data to phone or e-mail you (as requested) and to deal with any matters arising as a result of that contact. We will delete the Data once the matters arising from your contact with us have been dealt with. If you wish to delete, deactivate or amend the Data, or find out what Data (if any) we are holding about you, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. We will not sell the Data to anyone. We will not disclose the Data to third parties except as necessary to deal with matters arising from your contact(s) with us, or in the unlikely event that we believe in good faith that we are required to do so: (a) by court order or other legal/regulatory requirement; or (b) in order to protect our rights/property or those of our clients and/or their employees. This site does use cookies. Please see cookies section for more information.

Links to other sites: This site contains links to third party sites. You should be aware that we do not control all of the sites reached through those links and are not responsible and accept no liability for the content, security or the privacy practices of linked sites which we do not control. The existence of a link from this site does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which we do not control. Please note: ABTA protection may not apply to the third party sites which are accessible from this site.

Links to this site: You may establish a link to the home page of this site on the condition that you agree to and comply with these terms of use and, in particular, the following: (i) you must notify us in writing at the address set out below at least 1 week before you establish your link; (ii) unless we confirm otherwise to you in writing, the link must only be to the homepage of this site; (iii) the link(s) to this site will be one-way (i.e. not reciprocal); (iv) you may not use any of our logos on your site to establish any link(s) without our prior written consent; (v) you will not feature nor permit to be featured on the linking site(s) any material which is in any way disparaging of this site or Norad Travel Ltd more generally; and (vi) we reserve the right at any time to require you to remove or modify any link(s) and you agree to do so forthwith upon our request. Please note: By establishing any link(s) to the site you agree to comply with these terms of use.

Disclaimer & Limitation Liability: (a) This site, its content, any use you choose to make of it and any link(s) you establish to it, is provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on this site is accurate or up-to-date, or that the services and travel products referred to on it represent best value, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. (b) So far as permitted by law, we exclude all liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities and goodwill, and for all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the material on it and/or links to it, even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s). (c) Our total aggregate liability in respect of direct loss shall be limited to a maximum of 25 per claim or series of related claims. (d) Nothing in these terms of use shall limit our liability for loss or damage for death or personal injury caused by our negligence, nor for any fraudulent misrepresentation made by us or those under our control. (e) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.

Severability: If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction, shall not be affected.

Entire Agreement: These terms of use supersede any prior agreement between us relating to your use of this site. You acknowledge and agree that in using this site you do not rely on, and shall have no remedy in respect of, any statement, representation or warranty or understanding of any other person other than as expressly set out in these terms of use. You also acknowledge and agree that the only remedy available to you for any breach of these terms of use shall be for a breach of contract under these terms of use. Notwithstanding the foregoing, in the event that there is any conflict or inconsistency between these terms of use and any agreement we have with your company, the agreement will prevail. Nothing in these terms of use shall operate to limit or exclude liability for fraud.

Change of terms use: We may alter, adapt or otherwise change these terms of use from time to time. Your use of this site or any service(s) made available on or through it will constitute acceptance of those amended terms of use and you should review them before conducting future transactions or making any further use of this site.

IATA, ABTA, ATOL, Advantage: This site is owned and operated by Norad Travel Ltd Registered Office Oakfield Barn, Brows Farm Business Park, Farnham Road, Liss, Hampshire, GU33 6JG. Directors: Linda Foote Mick Gibbs Tara Foy. ABTA membership Nos : J4530|P6817 and IATA: 91 216366 | 91252372 | 91 2 16366 ATOL 6758.

Miscellaneous: These terms of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between us. You may not assign, sub-license, sub-contract or otherwise transfer any of your rights or obligations under these terms of use without our prior written consent. Headings in these terms of use are for convenience only and are not to be taken into account when construing these terms of use.

Governing Law: Use of the site is governed by English law, and you agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the services and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.