At Howard Travel, your privacy matters to us.
We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
 

1. Who We Are

Howard Travel is an independent travel agency based in Trowbridge, Wiltshire, United Kingdom, specialising in bespoke and luxury travel experiences.

For the purposes of UK data protection law, Howard Travel acts as the Data Controller when we collect and process your personal information.

Contact details:

Howard Travel

12‑13 Church Walk, Trowbridge BA14 8D
Tel: +44 (0)1225 777227
Email: experts@howardtravel.com

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2. Information We Collect

We collect and process the following types of personal information when you enquire about, book, or travel with us:

• Personal details: name, address, date of birth, email address, telephone number.

• Travel details: passport information, travel preferences, special requests, loyalty membership numbers, travel history.

• Payment details: card or bank information for processing bookings.

• Health or accessibility information: where necessary to arrange suitable travel or meet special requirements.

• Marketing preferences: your choices about how you want to hear from us.

We only collect data that is necessary for us to provide our services and meet legal or contractual obligations.

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3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide travel quotations.

• To make and manage your bookings with airlines, hotels, and other travel suppliers.

• To send booking confirmations, itineraries, and travel documents.

• To process payments securely.

• To comply with legal obligations (such as travel safety or financial record-keeping).

• To communicate marketing offers and travel updates, if you have given consent.

We never sell or rent your data to third parties.

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4. Sharing Your Information

We only share your information where necessary to fulfil your travel arrangements or meet regulatory requirements. This may include:

• Airlines, hotels, tour operators, and ground handlers.

• Travel insurance providers and visa services (if requested).

• Payment processors and financial institutions.

• Government authorities (where required for immigration or security purposes).

We require all suppliers to handle your data securely and in compliance with applicable data protection laws.

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5. International Transfers

As a travel business, some of your information may be transferred outside the UK or European Economic Area (EEA) to fulfil your travel bookings.
Where this occurs, we take appropriate steps to ensure that your data remains protected — for example, by working only with trusted suppliers who meet GDPR-equivalent standards or through approved contractual safeguards.

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6. Marketing Communications

We may contact you with news, offers, or inspiration from Howard Travel if you have chosen to receive marketing communications.
You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never add you to a marketing list without your explicit consent.

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7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil your bookings and provide services;

• Comply with legal and accounting obligations;

• Resolve disputes or enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data where there is no legal reason for us to keep it.

• Object to processing for direct marketing.

• Request restriction of processing in certain circumstances.

• Request data portability (to transfer your data to another provider).

To exercise your rights, please contact us using the details above.
We will respond to all legitimate requests within one month.

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9. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience, analyse website traffic, and improve our services.
Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, though some site functionality may be affected.

Please refer to our Cookie Policy for more details.

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10. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Payment information is encrypted and processed via secure, PCI-compliant platforms.

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11. Links to Other Websites

Our website may contain links to third-party sites (e.g., travel partners or suppliers).
Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately.
We recommend checking this page periodically to stay informed.

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13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Howard Travel – Data Protection Officer
Kimara Boyd
12‑13 Church Walk, Trowbridge BA14 8DX
Tel: 01225 777 227
Email: kimara@howardtravel.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk